Shipping & Returns
Please allow between 15-45 days for your order to arrive. Shipping rates may differ depending on location. If more than 45 days have passed please email us at firstname.lastname@example.org to review the status of your order. Refunds will be handled through email if necessary.
To return your product, you should mail your product to: Attn: Jungle Gem Enterprise, LLC
Shop Jungle Gem
17536 Roselawn St Fl. 1
Detroit, MI 48221
***Please send email to company before sending any returns at email@example.com***
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.
Jungle Gem Tarot does not offer returns or exchanges on any services rendered. (ex: energy readings or natal chart analysis, etc)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer MUST have proof of purchase and evidence of damage before issuing return. Additional shipping rates may apply.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
At this time Shop Jungle a Jungle Gem Enterprise, LLC Brand is not accepting exchanges. This policy is subject to change without notice.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.